Date Published: 22 Feb '23

A Comprehensive Guide:

How to Purchase Consumables using the NDIS

What is the National Disability Insurance Scheme?

The National Disability Insurance Scheme (NDIS) provides crucial support to individuals with disabilities in Australia. One of the essential aspects of the NDIS is the provision of consumables, which are items necessary for daily living and healthcare needs. In this blog, we will walk you through the process of purchasing consumables through the NDIS, helping you navigate the system and access the items you require.

Step 1: Understand your NDIS Plan

To begin, familiarize yourself with your NDIS plan. Take note of the budget category that covers consumables and any specific guidelines or limitations associated with it. Understanding your plan will help you determine the amount of funding allocated for consumables.

Step 2: Identify Your Needs

Discover how to identify the specific consumables that meet your unique requirements, such as continence products, wound care supplies, assistive technology consumables, and more.

Step 3: Find Registered NDIS Providers

Search for registered NDIS providers who offer the consumables you need. The NDIS Provider Finder tool on the official NDIS website is an excellent resource. Filter the search results based on location, support category, and specific products to find providers that meet your needs.

Step 4: Contact Potential Providers

Reach out to the potential providers you have identified. Inquire about the availability, pricing, and delivery options for the consumables you require. Make sure you have a question checklist ready.Provide them with your NDIS participant details, including your NDIS number, to ensure a smooth transaction.

Step 5: Compare Prices and Options

Compare the prices, delivery options, and customer reviews of different providers. Take into consideration factors such as product quality, reliability, customer service, and any additional support they can offer. Making an informed decision will help you get the best value for your NDIS funding.

Step 6: Place Your Order

Once you have selected a provider, it's time to place your order. Communicate your specific requirements, such as sizes, quantities, or preferred brands, to the provider. Ensure that they have all the necessary information to process your order correctly. This usually includes your plan dates and NDIS number.

Step 7: Process Payments

Depending on your NDIS plan, there are different payment methods available:

  • Agency-managed: If you have agency-managed funding, the NDIS will pay the provider directly on your behalf. Share your plan's budget information and the relevant support category with the provider.
  • Plan-managed: If you have a plan manager, they will handle the payment process. Inform your plan manager about your chosen provider and the order details. They will coordinate the payment using your allocated budget.
  • Self-managed: If you self-manage your NDIS funds, you will need to pay the provider directly. Keep track of your purchases and retain receipts for record-keeping purposes.


Purchasing consumables through the NDIS can be a straightforward process when you follow these steps. Understanding your plan, identifying your needs, finding registered providers, and comparing prices will help you make informed decisions. With proper communication and the right payment method, you can access the consumables that support your daily living and healthcare requirements. Remember to review your NDIS plan regularly and discuss any changes or additional needs during your plan review meetings with the NDIS.

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